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 Web Hosting FAQ In This Section:  » How long has LA InterWeb been in business? » What kind of connection does LA InterWeb have to the Internet backbone? » What is hosting? » Can I upgrade my hosting plan at any time? » How long after I sign up will I be able to start uploading my web site? » Do I have unlimited access to update my pages? » Can I run adult/pornographic web sites on your server? » What do I need to use LA InterWeb's web hosting services? » If I sign up for Annual payment, do I have to pay in one lump sum annually? » Do I have to sign a contract to use your service? » Do you have a 30 Day Money Back Guarantee? » How do I promote my site to search engines? » Can I track how many people visit my web site? » What are referral logs and does LA InterWeb offer them? » Do you provide dial-up Internet access? » Does LA InterWeb allow cronjobs? » What is considered SPAM? » Can I change my billing cycle at any time? » How will I be billed for my account? » What happens when I go over the data transfer allowed on my account? » Does LA InterWeb offer any ready-to-run CGI-scripts? » Does LA InterWeb provide any database solutions? » Do you support Java servlets, Shockwave, and Real Audio and Video? » What are LA InterWeb's Name Server Addresses? » What platform or Operation System (OS) does LA InterWeb use? » Does LA InterWeb offer technical support 24 hours a day, 7 days a week? » How do I reach technical support? » Does LA InterWeb also design web pages? » Does LA InterWeb support Microsoft FrontPage? » What version of FrontPage does LA InterWeb support? » Is LA InterWeb a reseller? » 99.9% Uptime » 30 Day Money Back Guarantee » What is the size limit of each mailbox? » Can I pay using a wire transfer?  How long has LA InterWeb been in business? Top We have been in business since 1999. For more information about us, click here. What kind of connection does LA InterWeb have to the Internet backbone? Top We are online with Frontier Global Center® via their OC12 fiber optic cable. FGC is a Tier 1 provider which also provides Internet bandwidth to Yahoo®, Netscape®, and Ebay®. For more information about our network, click here. What is hosting? Top Hosting means that you found a home for your web site on our web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines. We can also help you register your U.S. Domain Names, which becomes your unique web address. Having your own Domain Name suggests you have your own web space, and since email can be addressed to your domain (e.g. www.yourname.com), you will not have to announce a new email address if you change Internet providers. Can I upgrade my hosting plan at any time? Top Yes. You can upgrade your account at any time in your Control Panel. Just click on 'Upgrade CP' and the upgrade will take place immediately! How long after I sign up will I be able to start uploading my web site? Top Within 10 minutes of signing up you will receive a welcome email with all the information you need to start uploading your web site, setting up your email addresses, or creating your web site using our Site Creation Tool. Just use the IP address that is given in the welcome email to upload your site and view it on the web. When your domain name 'propagates' then you can start using your domain name. Do I have unlimited access to update my pages? Top Yes. You can edit your web site any time day or night. Can I run adult/pornographic web sites on your server? Top No. What do I need to use LA InterWeb's web hosting services? Top If you are viewing this page, then you have all that is required to take advantage of LA InterWeb's hosting service - a computer with an Internet connection. If I sign up for Annual payment, do I have to pay in one lump sum annually? Top Yes. You will be automatically charged in one lump sum at the annual rate, which comes with special benefits. You will be charged again that same lump sum one year from your anniversary date. Bi-annual and 2-year agreements are also available. Do I have to sign a contract to use your service? Top No. Do you have a 30 Day Money Back Guarantee? Top Yes. For more information please see our Acceptable Use Policy. How do I promote my site to the search engines? Top We offer a free promotion tool in the control panel. Just click on that button and you can submit your site to the top search engines. Can I track how many people visit my web site? Top All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats, and more! You can even look at this data in a graphical format showing daily, monthly, and yearly activity. What are referral logs and does LA InterWeb offer them? Top Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximize traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyze. This is offered under all our plans in the Control Panel. Just click on your Site Statistics button. Do you provide dial-up Internet access? Top Currently we do not. You will need local Internet access in order to maintain your web site and retrieve email addressed to your site. Specializing in hosting service means that we do not have hundreds of modems to maintain, so we are able to devote our time and expertise to serving our customers and to focus on further improving our service and reliability. Does LA InterWeb allow cronjobs? Top Yes, LA InterWeb permits cronjobs. However, we do reserve the right to shut down any cronjobs that place too much load on our servers. What is considered SPAM? Top SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. For more information on SPAM please see our Acceptable Use Policy. Can I change my billing cycle at any time? Top Yes. Just contact our Sales, Billing, or Technical Support and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge. How will I be billed for my account? Top If you paid by credit card your credit card will be charged automatically for each hosting account on the same day you signed up either monthly, quarterly, semi-annually, annually, or 2 years. If you signed up for check payment, you will be emailed an invoice. Your payment is due 30 days after you receive that invoice. You can send in your check paymetn to the address on your invoice or you can go to our web site. What happens when I go over the data transfer allowed on my account? Top You will be notified via email when you are nearing your limit. All you have to do then is click 'Upgrade CP' in your control panel and upgrade to a higher plan that allows more transfer, or contact us and we can add more transfer to your account. The upgrade will happen within 5 minutes. You can easily monitor your data transfer in your control panel. And, you can have an email sent to you when you are within a limit specified by you. Just click on the 'Account Management' button in your control panel to set up this notification. Does LA InterWeb offer any ready-to-run CGI-scripts? Top Yes. LA InterWeb offers several ready-to-run CGI-scripts with all of our plans. These scripts include FormMail (for email form results), Hit Counter, Discussion Board, Meta Tag Search, Guestbook, Web Board, and Search Engine. Does LA InterWeb provide any database solutions? Top LA InterWeb supports MySQL and it can be easily setup and managed using the MySQL adiminstration tool in the Control Panel. Do you support Java servlets, Shockwave, and Real Audio and Video? Top Yes. What are LA InterWeb's Name Server Addresses? Top Primary Server Hostname: ns.lainterweb.com Primary Server Netaddress: 65.108.51.165 Secondary Server Hostname: ns2.lainterweb.com Secondary Server Netaddress: 65.108.52.245 What platform or Operating System (OS) does LA InterWeb use? Top Our servers run Apache web server over Linux (UNIX). Does LA InterWeb offer technical support 24 hours a day, 7 days a week? Top Yes we do! We offer 24 x 7 x 365 online support via chat and responsive email. We have support technicians standing by to answer all your issues and concerns via email. We're proud of our dedicated team of qualified support technicians, who are ready to tackle any problems you might be experienced at any time of the day or night. How do we know our customers like our service? Over 70% of our new orders are either referrals or repeat orders from existing customers! How do I reach technical support? Top You can email our technical support team by clicking here. Does LA InterWeb also design web pages? Top Yes. LA InterWeb offers professional web site development services, including web design, programming, graphic design, online marketing, digital video creation, and more. For more information, click here. Does LA InterWeb support Microsoft FrontPage? Top Yes. You can easily install your FrontPage Extensions by going to your Control Panel and clikcing on the 'MS FrontPage' button. LA InterWeb does support simple FrontPage tehcnical support issues. But, if you have more extensive issues with FrontPage regarding design on your site, we will direct you to Microsoft's FrontPage Technical Support. What version of FrontPage does LA InterWeb support? Top We support 2002, 2000, 98, & 97. Is LA InterWeb a Reseller? Top NO. We have our own servers in a state-of-the-art data center and a we are not a reseller for another hosting company. 99.9% Uptime Top Over the last 2-year reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business ASAP. If the problem was caused by you, the user, we'll try and fix it, and then let you know what we did and how you can avoid the problem next time! 30 Day Money Back Guarantee Top We are so sure that you will love hosting with LA InterWeb, that all our web hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus overage charges) if you cancel your account within 30 days of the activation of your account. For more information, click here. What is the size limit of each mailbox? Top We monitor mailbox sizes and if any of your email boxes goes over 10 MB you will be notified. If you use an email client such as Outlook, Outlook Express, or Eudora this should not be a problem. Just be sure that you are not leaving a copy of your emails on our servers. This is generally the default setting in most email client software, but you can go to your settings to check. Can I pay using a wire transfer? Top No, LA InterWeb does not accept payments via wire transfer. We only accept Visa, MasterCard, and Discover credit cards. Checks are also welcomed! |
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| Copyright © 2003 LA InterWeb. LA InterWeb, the LA InterWeb logo, and related marks are property of LA InterWeb. All other marks are the property of their respective owners. All rights reserved. Acceptable Use Policy. Privacy Statement. |
