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 Home > Support Center > Getting Started
Getting Started for New Members In This Section:  » Welcome to LA InterWeb Hosting! » Changing Your Password » Publishing Your Site » Using Your File Manager » Setting Up Your Email Accounts » Your Domain Name » Further Information » Online Help » LA InterWeb Name Server Addresses » Important Advice » Microsoft® FrontPage® Users » Shopping Cart Users » How to Promote Your Web Site » SSL (Secure Server) access » Keep Account Information Safe! » Automatic Contract Renewal » Server Information  Welcome to LA InterWeb Hosting! Top Because we realize that getting started with a new website often offers many challenges, we wanted to take this opportunity to help you with the basic setup of your new account at LA InterWeb.com. Changing Your Password Top One of the first things you may want to do is change your password to something that is easier to remember. 1. Enter your Domain Manager by going to your ip_address/menu and entering the username and password that we provided you with. 2. Click on the Change Password icon.  Change Password
When you change your password, remember the following: 1. Your password can only be 8 characters long. 2. If you change the password of your account in your control pannel it does not change the passwords of mysql or your frontpage extensions. 3. If you forget your frontpage passwords. You can uninstall and reinstall the extensions and it will take the current password of the account. 4. If you forgot or need your mysql password changed you must email into support. Publishing Your Site Top The first, and probably most important, of all the steps is to get your website published to the Internet. Because there are many programs that will allow you to upload your site, we have taken the time to give you actual screen shots of many of the most popular tools for uploading your page, based on what our current customers are using. Below is a list of programs that we currently have (note: if the program that you are using is not listed here, you can still use it, we have simply not added it to our list yet.)
NOTE: When you upload your site to the Internet, you will want to make sure that you name your main page index.html, as this is how our system will recognize your page. Also, make sure that you are uploading your site into the www directory. Using Your File Manager Top If you would prefer not to use any of the programs above, we do offer the ability to upload your site using the File Manager, located within your Domain Manager. Here are the steps you will go through if you would like to use this for uploading your pages: 1. Enter your Domain Manager by going to your ip_address/menu and entering the username and password that we provided you with. 2. Click on the File Manager link. 3. Once you are in the File Manager click on the www director. 4. Scroll to the bottom of the page, you will see: Send this file (max size 10240K): 5. If you click on the link to browse, you will be able to search for your stored web pages on your hard drive. You will need to upload your pages one at a time using this method. 6. Find your pages and select the Upload option. Once you do this, you will be able to view your pages on the Internet. Repeat this process for each one of your web pages. You are now finished uploading your site! Setting Up Your Email Accounts Top Enter your Domain Manager and click on the Mail Manager link. Once you are in the Mail Manager, you will notice that you already have a default mailbox and also a mailbox with your username that was setup with the account. The default box acts as a catchall box and it is automatically set up to forward to the mailbox with your username. If you do not wish to use the mailbox with your username, you can delete this address by clicking on the link for this address on the left side of the screen. Once you do this, you will also need to do one of two things, either setup a new mailbox and have your default mail forwarding to that box, or enter the default box through the link to it on the left and set that box to Bounce Default e-mail (i.e. reject all e-mail that does not have an address.) NOTE: The default mailbox is setup to get all e-mail addressed to all_addresses@yourdomain.com that do not have mailboxes setup for them. For example, you use marc@yourdomain.com and someone sends an e-mail to mark@yourdomain.com. This message would be forwarded to the default box. To add a new e-mail address: 1. Click on the New Address link on the left-hand side of the page. 2. Enter a username for the account. This will be the e-mail address username@yourdomain.com. 3. Setup a password for the specific e-mail address. This can be whatever you would like it to be. 4. When you are finished, click Add. Set up your e-mail client to retrieve the e-mail from the addresses that you just created. While there are a large number of e-mail clients available for you to use, we have screen shots for a few of the more popular programs for your assistance. Please click on the link below for the e-mail client that you are using. You will need the username and password for the e-mail account that you just setup, as well as the outgoing mail server (smtp server) provided by your ISP so that you will be able to send e-mail messages.
Your Domain Name Top If you have ordered a new domain through us, then it should begin working within 24-48 hours. If your domain is a transfer, read the following: If you registered your domain name with Network Solutions, and if you selected "Domain Transfer Through Network Solutions" on our hosting order form, then your domain transfer was automatically initiated for you. Just follow these steps to finalize the transfer and point your domain name to our servers. If you did not purchase your domain from Network Solutions or if you did not click "domain transfer" on the hosting order form, then please follow our Easy Domain Transfer Instructions. You can publish your Web site and view it on the internet by using your IP address until your domain name is pointing to our servers (is transferred). Your IP address is included in your Welcome Email that you receive 10 minutes after signing up for hosting. Further Information Top Now that you have uploaded your site to the Internet and have set up all of your e-mail addresses, you are ready to go. If you have any other questions that were not answered here, please take this opportunity to familiarize yourself with the rest of our support website. If there are still questions that you can't find answers to, please fill out a support request found on our support website and we will get an answer back to you ASAP. Online Help Top Most questions can be answered quickly by visiting our Support Center at: http://support.lainterweb.com/ or simply go to your control panel and click on 'Help'. LA InterWeb Name Server Addresses Top Primary Server Hostname: ns.lainterweb.com Primary Server Netaddress: 65.108.51.165 Secondary Server Hostname: ns2.lainterweb.com Secondary Server Netaddress: 65.108.52.245 Important Advice Top Be sure and name your home page: index.html (case sensitive) in order to overwrite your "under construction" page that was created for you automatically. If you are using the Site Creation Tool to create your web pages, this is not necessary. Do not delete any of the directories that we have created for you. These directories include: /yourdomain-www, /www, /yourdomain-logs, /yourdomain-mail, /yourdomain-secure, /www/cgi-bin, /www/stats/. You can see these directories in your File Manager in the Control Panel. If you delete any of these directories, it could take 24-48 hours for technical support to restore them. Microsoft® FrontPage® Users Top (1) Microsoft® provides free technical support for registered users. Their phone number is 1(425) 454-2030. (2) You must add Frontpage® extensions to your account before you publish using Frontpage®. To add Frontpage® extensions to your account, go to your Control Panel and click on the "MS Frontpage®" button, and then click on "Add Frontpage® extensions". (3) If you change your password via the Control Panel, that does not change your password in Frontpage® . To change your password in Frontpage® too, just click the "MS Frontpage®" button in your Control Panel and remove your Frontpage® extensions, then wait about 15 minutes and re-install your Frontpage® extensions. Your Frontpage® password will now be the same as the password for your Control Panel. Shopping Cart Users Top Please contact support and put in a request to have osCommerce Shopping Cart software installed on your hosting account for FREE. To install AlaCart Shopping Cart software, select 'Shopping Cart' from your Control Panel. How to Promote Your Web Site Top You can use the Promotion Tool located in your Control Panel for submitting your website to the search engines. For more information on promoting your site, click here. SSL (Secure Server) Access Top Information on how to use SSL (Secure Server) is available here. Keep Account Information Safe! Top LA InterWeb Hosting is only responsible to the present owner of the Web hosting space. We verify ownership by credit card number (if paid for by credit card), name, address, username, & password. If you give this information to any other party you risk having your Web site and any other information on your account changed and/or deleted. We are not responsible for any information on your account should you reveal this information. Automatic Contract Renewal Top When your contract is up, we automatically renew it unless you ask to cancel your account. Your credit card will be billed either monthly, quarterly, annually, or every 2 years, whichever you chose when you signed up. If you would like to cancel your contract, please fill out our cancellation form here and allow at least 5 business for your hosting account to be deleted. Server Information Top To see what server your domain is hosted on, please log on to your Control Panel and click on 'Account Management'. The server on which your domain is hosted, is displayed next to 'Hosting Server:', for example: host10.lainterweb.com. |
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