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 Common Email Problems In This Section:  » How To Retrieve Large Emails » When your email client crashes trying to download your email » Email Header Information  How To Retrieve Large Emails Top E-mail can only handle files of a certain size; above that, you should use FTP. The size limit is usually around 3-5 MB depending on your client setup. Sometimes people send programs or movies or 1000 autoresponders and jam the e-mail, so a download is impossible or seems to take forever. Often clients want to just get rid of the problem file and save the other stuff. This is a nuisance, but can be done. You can go into /$domain-mail and type "ls -laF" to see the size of the e-mail. (You must have SSH access to run this command.) OPTION 1: Just get rid of the whole thing Just go to your File Manager in the control panel and go to the $domain-mail/ directory and find the email file for that email address in question and go to that file and then click delete. or SSH or FTP to the server and delete the mail file in /$domain-mail ~# rm filename OPTION 2: Delete the problem section of the file, saving the other stuff You or the client 'vi' on the oversized mail file (you must have SSH access to run vi), navigate to the offending e-mail with the arrow keys, and delete the problem area in big chunks by using the commands "100dd", "100000dd", etc. to delete 100 or 100000 lines at a time. If you delete too much, quit (q) without writing and then go back in to do it right. OPTION 3: Download using FTP, not e-mail. Just use your FTP software to access your account and go into your /$domain-mail directory and copy the file to your hard drive. Then go to the File Manager in your control panel and delete the email file. or You can move ["mv"] the file to a different location, like the "/home/$user" directory, and FTP the file to your PC. You can then put it on disk and do what he wants with it. When your email client crashes trying to download your email Top If you are trying to download your email and you have so many messages that your email client (ie Outlook or Outlook Express) crashes before you can download them all, try this: Try downloading a small portion of them at a time. The way to do this is to click 'Send/Receive' and when it says it has downloaded a few of them (ie 200 out of 1000) then click on 'Stop'. Your email client will finish downloading the current email it was working on, and then you can click 'Send/Receive' again and follow the same procedure until all your email has been downloaded. If you follow this procedure your email client won't crash before it has downloaded any of the emails. Email Header Information Top Please follow these steps to retrieve the email header information: Outlook Express: Open Outlook Express Highlight the email for which you wish to view the header information Click on File --> Properties Click on the Details tab The entire header information can be copy/pasted for troubleshooting purposes. Microsoft Outlook: Open Microsoft Outlook Open the email message Click on View --> Options The email header information will be displayed in the field next to Internet headers Netscape: Open Netscape Mail Highlight the email for which you wish to view the header information Click on View --> Message Source This will show you the entire email message, including the header information Eudora: Open Eudora email Open a message On the Title Bar located immediately above the message, to the left side, click the button labeled Blah Blah Blah The full message header information will be displayed. |
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